Effective Date: April 16, 2026
Introduction Sïgn (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sïgn.com or use our interpreting services.
Information We Collect We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, mailing address, and company/organization name provided when you book a service or contact us.
- Booking Information: Date, time, location, type of interpreting service requested (VRI or in-person), and any special requirements.
- Payment Information: Billing details processed securely through our payment processor. We do not store full credit card numbers on our servers.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
- Communications: Records of any correspondence you have with us via email, phone, or contact forms.
How We Use Your Information We use the information we collect to:
- Schedule and fulfill ASL interpreting appointments
- Process payments and send booking confirmations
- Communicate important updates about your appointment
- Improve our website and service offerings
- Send promotional communications (with your consent)
- Comply with legal obligations, including ADA compliance requirements
How We Share Your Information We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Interpreters: To fulfill your service booking, relevant details will be shared with the assigned interpreter.
- Service Providers: Third-party vendors who assist in operating our website, payment processing, or communications, under strict confidentiality agreements.
- Legal Authorities: When required by law or to protect the rights and safety of our clients or staff.
Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights You have the right to:
- Access and receive a copy of the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data, subject to legal obligations
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at Info@sïgn.com.
Cookies Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
Security We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
Changes to This Policy We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us Sïgn 500 Terry Francine Street, 6th Floor San Francisco, CA 94158
Email: Info@sïgn.com
